If you own a business, then you need to be accessible to your customers. Responding to customers appropriately and quickly will help grow your business. Here are some ideas you may want to implement to improve your customer’s ability to access your goods and services.
Reply to Reviews
Most people give almost the same weight to personal reviews of your business posted on the internet as they do a friend recommending a business. Respond to all of them. If they have something nice to say, then thank them. If they have had a problem with your company, then ask them to contact you to resolve the matter. People realize that some people will gripe at anything, but they will watch the way that you handle the complaint. Make sure to stay professional at all times.
Connect on Social Media
Social media sites like Facebook and Twitter give your customers a great way to connect with your business. Be sure to read and reply to what people post on your site regularly. After all, some of the best ideas come from customers who are using your goods and services. People love when they feel a personal connection to you. Respond to messages as soon as possible. Encourage people visiting your website to connect with you on social media.
Create a Chat
Many customers may want to chat with you about your company. Chat has been shown to increase sales. It is often easy to find a customer’s pain points when you chat with them. Customers love having their questions answered while they are making purchases. There are a number of chat services available. You may also want to consider having one of your employee’s man the chat during normal business hours.
Create a Contact Form
It should be easy for your customers to figure out how to contact you by email message. This allows them to contact you any time that they have a question, problem or need your product or services. For example, Logan A/C & Heat Services Inc., puts a contact form on the right side of their service pages. Other companies choose to use a page on their website for this purpose. Just make sure to monitor the messages regularly.
Connecting with customers usually increases sales. Use these ideas to make sure that your company stays connected with your customer base. After all, the success of your company depends on gaining and keeping loyal customers.